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Call Us
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(202) 683-0093
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Submit a Ticket
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Guardace Support Guidelines
Immediate
Response Time: 15 minutes
Response Time: 15 minutes
Critical issues that render the system unusable or cause a complete loss of service
- System failure that creates a severe business impact.
- Client cannot perform any tasks.
- System failure affects all users.
- No workaround to the problem is possible.
.
Quick
Response Time: 1 hour
Response Time: 1 hour
Critical issues that render the system unusable or cause a complete loss of service
- System failure that creates a severe business impact.
- Client cannot perform any tasks.
- System failure affects all users.
- No workaround to the problem is possible.
.
Normal
Response Time: 4 hours
Response Time: 4 hours
Critical issues that render the system unusable or cause a complete loss of service
- System failure that creates a severe business impact.
- Client cannot perform any tasks.
- System failure affects all users.
- No workaround to the problem is possible.
.
Scheduled
Response Time: 8 hours
Response Time: 8 hours
Critical issues that render the system unusable or cause a complete loss of service
- System failure that creates a severe business impact.
- Client cannot perform any tasks.
- System failure affects all users.
- No workaround to the problem is possible.
.
Urgent Issue
Critical issues that render the system unusable or cause a complete loss of service
- System failure that creates a severe business impact.
- Client cannot perform any tasks.
- System failure affects all users.
- No workaround to the problem is possible.
.